Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 2 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Do you offer any warranty?
I want you to be 100% happy with my products and warranty all craftsmanship of stitching and seams for 1 year. Any new, unused bags with tag still attached may be returned within 14 days for a full refund of product less shipping.
I provide tested, detailed instructions with each bag and do not warranty any products that have been overheated or not heated exactly as directed and result in damage or burn holes to your item.
Custom orders cannot be returned except under the craftsmanship warranty on seams and stitching.
Please contact me for return shipping address. Thank you.
If I am sending as a gift can I send direct to recipient and include a gift card?
Yes, it would be my pleasure! Please be sure to update the shipping address, check the box "This is a gift" at checkout, type your message in the gift section box and also check the "To: From:" box so they will know who it is from. Do not leave your message in the "message to seller" box since they're auto generated.
When will my order ship?
My ready to ship by date will fluctuates depending on the number of orders I have already received and can change often during the Winter season. My current ready to ship date is located on each listing, on the cart checkout page, on your receipt and also shown on my shop Home page announcement banner.